Refund Policy
Effective Date: 28-12-2024
At IPTV Premium Live, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds for our virtual products are granted. By purchasing from our website, you agree to the terms outlined below.
1. Virtual Product Refund Eligibility
Due to the nature of virtual products, refunds are only granted under the following conditions:
- A technical issue with the product or service that cannot be resolved by our support team.
- The refund request is submitted within 24 hours of purchase.
2. Non-Refundable Cases
Refunds will not be issued for the following:
- Requests made after 24 hours of purchase.
- Issues caused by incorrect usage, device incompatibility, or unsupported platforms.
- Change of mind after successful activation or access to the service.
- Violations of our Terms of Service.
3. Process for Requesting a Refund
To request a refund:
- Contact us at iplivesat@gmail.com or WhatsApp at +213550592200 within 24 hours of your purchase.
- Provide your order details and a clear explanation of the issue.
- Our team will review your request and respond within 2 business days.
4. Resolution Options
In the event of a verified issue, we may offer:
- A full or partial refund, depending on the circumstances.
- A replacement product or extended service period as a resolution.
5. Refund Processing Time
Approved refunds will be processed within 7-10 business days and credited to your original payment method.
6. Contact Information
If you have questions about this Refund Policy or need assistance, please contact us:
- Email: iplivesat@gmail.com
- WhatsApp: +213550592200